FAQ's

Booking, Deposit & Cancellation Policies

What is the payment schedule when booking a trip?

A 20% non-refundable Lifetime Deposit is required at the time of booking to secure your reservation. The final remaining balance is due 90 days prior to departure.

What is a “Lifetime Deposit”?

If you need to cancel a booking outside of 90 days prior to departure, your 20% deposit is retained as a Lifetime Deposit. It never expires, is fully transferable to another person, and can be applied toward the deposit for any future No Roads expedition of equal or greater value.

What is the cancellation policy?

Cancellation terms depend on when written notice is received prior to departure:

  • 90+ days prior: Your 20% deposit is retained as a Lifetime Deposit, and all additional payments made are fully refunded.
  • 89 to 61 days prior: Your Lifetime Deposit is retained, and 50% of any remaining trip payments are refunded.
  • 60 days or fewer prior: All payments are non-refundable, and no trip credit will be applied.

Can I reschedule my departure date?

Yes. Guests are permitted one date change per person, provided the request is submitted at least 90 days prior to the original departure date. Rescheduling is subject to trip availability and group size constraints.

Is travel insurance mandatory?

Yes. Comprehensive travel insurance—specifically including emergency medical evacuation coverage—is strictly mandatory for all guests on every No Roads expedition.

Trip Grading & Physical Difficulty

How does No Roads Expeditions grade trip difficulty?

Trips are categorized into five distinct effort levels on our Trip Grade Chart based on terrain, altitude, daily hiking duration, and climate conditions:

  • Joyful Jaunt: Relaxed, vehicle-assisted journeys involving light walking and luxury accommodations; suitable for all fitness levels with no prior training required.
  • Balanced Break: Moderate itineraries combining active days with leisure time; designed for regular walkers with a solid base fitness level.
  • High Heart Rate Holiday: Physically demanding mountain treks requiring sustained multi-hour daily hiking and steep elevation gains; requires good fitness and pre-trip training.
  • Extreme Expedition (Hot): Multi-day wilderness treks in remote tropical or hot regions featuring high humidity; requires multi-day trekking experience and peak physical endurance.
  • Extreme Expedition (Cold): High-altitude alpine expeditions involving cold weather, snow, or winter conditions; requires previous alpine trekking experience and high stamina.

How fit do I need to be for a High Heart Rate Holiday trek?

You should be comfortable walking 4 to 9 hours daily with a backpack, navigating continuous ascents and steep descents. We recommend building endurance through weighted incline hiking, stair climbing, and leg-strengthening exercises prior to your trip.

Loyalty, Sustainability & Community Impact

What is the “Mates For Life” program?

Mates For Life is our loyalty program recognizing returning travelers. Guests who complete three or more trips with No Roads Expeditions automatically receive lifetime VIP benefits.

What benefits do Mates For Life members receive?

  • 5% discount off all international trips for life.
  • 5% discount for immediate family members (spouse and children), even when traveling independently.
  • 5% discount on domestic tours and gear purchases.
  • Exclusive invitations to special events and discounted preview departures.

How does No Roads Expeditions offset carbon emissions?

Through our Going Green Plan in partnership with the Adventure Travel Trade Association (ATTA) and South Pole, we offset 100% of carbon emissions generated by guest and staff flights (including connecting flights), ground/boat transit, accommodations, and office operations.

How do my travel dollars support local communities?

For every booking made, $20 is donated directly to vetted non-profit and conservation projects in our host destinations through Charities We Support. Partners include the No Roads Expeditions Foundation (PNG & Indonesia), Sagarmatha Next (Everest waste management), ECOAN (Andean forest restoration), and the Torres del Paine Legacy Fund (Patagonia).

Private & Custom Journeys

Can I book a private or customized expedition?

Yes. Any itinerary featured on our website can be run as a Private Journey exclusively for your group, family, or solo travel.

What customization options are available for private trips?

With a Private Journey, you can select your own travel dates, set your custom group size, modify daily hiking paces, incorporate extra activities (such as e-biking, stand-up paddleboarding, or spa days), or upgrade accommodations.

Gear, Packing & Trail Ethics

How much luggage can I bring on a luggage-supported trek?

For fully supported treks where luggage transport is provided (such as the Tour du Mont Blanc), main luggage is capped at 30 lbs (14 kg) per person. Soft duffel bags or soft-sided luggage are required, as hard suitcases cannot be accommodated on transfer vehicles. You carry only a light daypack while hiking.

Why does No Roads oppose rock stacking (cairns) on trails?

As outlined in our guide on rock stacking ethics, moving rocks disrupts micro-ecosystems that shelter insects, reptiles, and alpine flora. Decorative rock stacks also create “false cairns” that confuse hikers, leading them off-trail and causing erosion in fragile wilderness areas.

What footwear is recommended for alpine trekking?

Sturdy, waterproof hiking boots with good ankle support and grippy rubber soles are strongly recommended for mountain terrain. Pair them with moisture-wicking merino wool socks and gaiters to keep out mud, rocks, and water.

Nepal & Everest Region Expeditions

What is the history behind the Everest View Hotel?

Built in the late 1960s by Japanese entrepreneur Takashi Miyahara at nearly 13,000 feet (3,800m), the Everest View Hotel is an architectural marvel. Local artisans hand-chiselled stone boulders from the hill, over 3,000 porter journeys brought in materials from 50 miles away, and a 3-ton bulldozer was dismantled and carried in pieces by 200 porters to construct the adjacent Syangboche airstrip.

What is it like to stay at the Everest View Hotel?

The hotel offers a luxury refuge in the high Himalayas featuring spacious carpeted rooms, en-suite bathrooms with hot water, electric blankets, solar heating, Japanese-inspired dining, and a sunroom viewing platform with direct panoramic views of Mount Everest, Lhotse, and Ama Dablam.

What is the difference between Classic Everest Base Camp and the Gokyo Lakes route?

While the classic route ascends directly through the Khumbu Valley, the Everest via Gokyo Lakes trek is a more remote and challenging 21-day alternative. It crosses the Ngozumpa Glacier (Nepal’s longest glacier), passes the turquoise high-altitude Gokyo Lakes, summits Gokyo Ri (17,500+ ft), and crosses the Cho La Pass (17,390 ft) before reaching Base Camp.

European Alpine & Cultural Treks

What is the Tour du Mont Blanc (TMB)?

The Tour du Mont Blanc is a classic 105-mile (170 km) circuit around the Mont Blanc massif, traversing through France, Italy, and Switzerland over 9 to 11 days with daily luggage transfers and mountain lodge or village hotel stays.

When is the best time of year to trek the Tour du Mont Blanc?

  • June (Early Season): Quieter trails, blooming alpine wildflowers, and lingering snow patches on high mountain passes.
  • July – August (Peak Season): Most reliable warm, sunny weather; all trails and mountain refuges fully open.
  • September (Late Season): Crisp autumn foliage, fewer crowds, and cool hiking conditions before mountain huts close mid-month.

What makes the Zagori region in Greece special for hikers?

Featured in our Zagori Greece Explorer, the Epirus mountain region offers an untouched side of Greece away from crowded islands. Highlights include the towering Astraka Range, the Vikos Gorge (the world’s deepest canyon relative to width), alpine hikes to Dragon Lake, 200-year-old stone arch bridges, and boutique stays at Aristi Mountain Lodge.

What is the “1753 Trail” on the Dolomite Explorer trek?

Detailed in our 1753 Trail story, this historical route in the Italian Dolomites follows the historic 1753 border treaty boundary signed by Empress Maria Theresa and the Duke of Venice. Hikers encounter centuries-old carved boundary stones, WWI mountain trenches, WWII rock bunkers, and classic rifugio dining at places like Rifugio Malga Nemes.

What is the Gran Paradiso trek in Italy?

An 10 to 12-day alpine trek through Italy’s oldest national park (formerly a royal hunting reserve). Trails feature gentle 7-degree historical royal gradients leading over high passes (up to 9,800 ft), abundant wildlife (ibex, chamois), and views of Gran Paradiso (13,100 ft)—the highest peak entirely within Italy.

Peru & South American Expeditions

What is the Choquequirao Secret Trail to Machu Picchu?

A demanding 9-day high-altitude trek through Peru’s Vilcabamba range visiting Choquequirao—an uncrowded, partially excavated Inca citadel receiving fewer than 2,000 visitors per year—before continuing over 13,000-foot passes to Machu Picchu.

What is the Cordillera Huayhuash Trail in Peru?

A premier 16-day high-altitude circuit around the dramatic peaks made famous by Touching the Void. Known for pristine alpine lakes, sweeping glaciers, and quiet, uncrowded mountain passes, it is widely considered one of the finest mountain treks in the world.

Other Global Iconic Treks

What makes the Kokoda Track in Papua New Guinea unique?

A challenging 6 to 10-day jungle trek through the Owen Stanley Ranges that combines deep WWII history, strong bonds with fellow trekkers, and the warm hospitality of local Papua New Guinean guides and village communities.

What is the Laugavegur Trail in Iceland?

A 4-day moderate trek across shifting geothermal landscapes, moving through colorful rhyolite mountains, black volcanic sand deserts, steaming hot springs, and obsidian lava fields, with opportunities to view the Northern Lights in late summer.

What is the High Atlas Mountains trek in Morocco?

An 11-day trek starting in Marrakech that circumnavigates the High Atlas range through Berber villages and high-altitude passes, culminating in an ascent of Mount Toubkal (13,671 ft), the highest peak in North Africa.